Support

Welcome to Dassault Systèmes Support Community

What are the main features?

The DS Support portal has been designed to provide you dedicated support knowledge and services. It will also allow you to browse our Support Services or policies. Please find below the main features available:

   Service Packs & Hot-Fixes
   Request Management
    Knowledge Base
   Resource Library
   News & Alerts

How to get an account for Customer Support Portal?

If you have not received your login/password yet by email, please follow the procedure below.
This account will then allow you to access all private content of your DS Support Portal:

*Following information will be required to open your account: Prefix, First Name, Last Name, email and Customer site ID Number (available in the "License Key Delivery Notice" or in the "Key Availability Notice).

**Find here the Customer Support centers list with their phone number & email.

How to use your Customer Support Portal?

CONNECT

Log In to DS Passport to access all Support Knowledge

SEARCH

Use the Knowledge Base or Resource Library to find your solution

SUBMIT

Contact your Customer Support Center or Submit a Request online to report an incident

Need some help?

Do not hesite to consult the:

  Support Policies
   Glossary
   FAQ's
   DSx.Client Tutorials

If you have any question, you can directly contact us.

Related Information

 

3ds.com

Beyond PLM (Product Lifecycle Management), Dassault Systèmes, the 3D Experience Company, provides business and people with virtual universes to imagine sustainable innovations. 3DSWYM, 3DVIA, CATIA, DELMIA, ENOVIA, EXALEAD, GEOVIA, NETVIBES, SIMULIA and SOLIDWORKS are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.